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Examining relationships among consumer participative behavior, employee role ambiguity, and employee citizenship behavior : the moderating role of employee self-efficacy
Kim, Kyungyeol; Byon, Kevin K. - In: European Sport management quarterly : ESMQ 18 (2018) 5, pp. 633-651
Persistent link: https://www.econbiz.de/10011977356
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A mechanism of mutually beneficial relationships between employees and consumers : a dyadic analysis of employee-consumer interaction
Kim, Kyungyeol; Byon, Kevin K. - In: Sport management review 21 (2018) 5, pp. 582-595
Persistent link: https://www.econbiz.de/10011947604
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Examining structural relationships among sport service environments, excitement, consumer-to-consumer interaction, and consumer citizenship behaviors
Kim, Kyungyeol; Byon, Kevin K.; Baek, Wooyeul; … - In: International journal of hospitality management 82 (2019), pp. 318-325
Persistent link: https://www.econbiz.de/10012121858
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The dark side of spectator behavior : effects of spectator dysfunctional behavior on anger, rumination, and revisit intention
Kim, Kyungyeol; Byon, Kevin K. - In: Sport marketing quarterly : preferred journal of the … 29 (2020) 3, pp. 228-240
Persistent link: https://www.econbiz.de/10012815649