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When and how does leader humor promote customer-oriented organizational citizenship behavior in hotel employees?
Cheng, Bao; Dong, Yun; Kong, Yurou; Shaalan, Ahmed; … - In: Tourism management : research, policies, practice 96 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013554988
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Does customer incivility undermine employees' service performance?
Cheng, Bao; Dong, Yun; Zhou, Xing; Guo, Gongxing; Peng, Yan - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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Willingness to share or not to share? : understanding the motivation mechanism of knowledge sharing for hospitality workforce
Hon, Alice H. Y.; Fung, Clare P. Y.; Senbeto, Dagnachew Leta - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 77-96
Persistent link: https://www.econbiz.de/10012821049
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Overcoming resistance to change and enhancing creative performance
Hon, Alice H. Y.; Bloom, Matt; Crant, J. Michael - In: Journal of management : JOM 40 (2014) 3, pp. 919-941
Persistent link: https://www.econbiz.de/10010253812
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What drives employees' intentions to implement green practices in hotels? : the role of knowledge, awareness, concern and ecological behaviour
Chan, Eric S. W.; Hon, Alice H. Y.; Chan, Wilco; … - In: International journal of hospitality management 40 (2014), pp. 20-28
Persistent link: https://www.econbiz.de/10010388607
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Does cultural value exacerbate or mitigate the effect of perceived compensation gap between locals and expatriates in hotel industry?
Hon, Alice H. Y.; Lu, Lin; Chan, Wilco W. H. - In: International journal of hospitality management 48 (2015), pp. 83-91
Persistent link: https://www.econbiz.de/10011341599
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When my pay is lower than my expatriate colleagues : where do the hospitality managers go from here?
Hon, Alice H. Y.; Gamor, Emmanuel - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547926
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Organizational cultures determine employee innovation in response to seasonality : regulatory processes of openness and resistance
Senbeto, Dagnachew Leta; Hon, Alice H. Y.; Law, Rob - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 6, pp. 1122-1146
Persistent link: https://www.econbiz.de/10013387371