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Purpose: The first aim of this article is to assess the influence of transformational leadership and some selected psychological constructs on employee's intention to quit an organisation. The second aim is to develop and validate a conceptual model that depicts the linear relationships amongst...
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Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ramifications for business patronage. Unfortunately, the pressures...
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