Emotions are prevalent in the library workplace leading to many questions and areas of analysis worth exploring. For example, what tools for developing emotional intelligence are used effectively in library workplaces? How can emotional labor be managed to minimize the negative effects of...

"Experiences of paid work have shifted radically over the last 30 years with the rise of flexible scheduling and the gig economy. In this book, Alex Wood attempts to provide an updated account of power in this changing economy. With in-depth case studies of two of the largest retail businesses...

We examine the hypothesis that flexible work organization involves greater skill requirements and, hence, an increased likelihood of receiving employer provided training. Using unique linked employer-employee data from Germany, we confirm that employees are more likely to receive training when...

Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- List of Contributors -- Preface -- Acknowledgments -- PART I: Foundations of Workplace Communication -- 1. Focusing on Workplace Communication -- Introduction -- Creating Realities and Coordinating Meanings --...