Widespread social transformation and new class structures are predicted with the coming of the "information age", but there is disagreement about the likely outcomes for work and employment patterns. Mainstream writing on the information age, both from the functionalist and Marxist traditions,...

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be...