Narrow search
Showing 1 - 3 of 3
Cover Image
Structural estimation of callers' delay sensitivity in call centers
Akşin, Zeynep; Ata, Barış; Emadi, Seyed Morteza; Su, … - In: Management science : journal of the Institute for … 59 (2013) 12, pp. 2727-2746
Persistent link: https://www.econbiz.de/10010234717
Cover Image
Customer learning in call centers from previous waiting experiences
Emadi, Seyed Morteza; Swaminathan, Jayashankar M. - In: Operations research 66 (2018) 5, pp. 1433-1456
Persistent link: https://www.econbiz.de/10011932548
Cover Image
Impact of delay announcements in call centers : an empirical approach
Akşin, Zeynep; Ata, Baris; Emadi, Seyed Morteza; Su, … - In: Operations research 65 (2017) 1, pp. 242-265
Persistent link: https://www.econbiz.de/10011649054