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Artificial intelligence in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 155-172
Persistent link: https://www.econbiz.de/10011855786
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The feeling economy : managing in the next generation of artificial intelligence (AI)
Huang, Ming-Hui
;
Rust, Roland T.
;
Maksimovic, Vojislav
- In:
California management review
61
(
2019
)
4
,
pp. 43-65
Persistent link: https://www.econbiz.de/10012175534
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Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
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The caring machine : feeling AI for customer care
Huang, Ming-Hui
;
Rust, Roland T.
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2024
Persistent link: https://www.econbiz.de/10015373376
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