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The effects of total quality management on customer service management in the Nigerian banking industry : an empirical analysis

Awolusi, Olawumi Dele - In: International journal of management and network … 3 (2013) 1, pp. 57-77

Persistent link: https://www.econbiz.de/10009788141

What is being exchanged? : framing the logic of value creation in financial services

Puustinen, Pekka; Saarijävi, Hannu; Maas, Peter - In: Journal of financial services marketing : JFSM 19 (2014) 1, pp. 43-51

Persistent link: https://www.econbiz.de/10010497787

Forging relationships with services: The antecedents that have an impact on behavioural outcomes in the life insurance industry

Durvasula, Srinivas; Lysonski, Steven; Mehta, Subhash; … - 2004

The extent to which service quality is linked to satisfaction, value and behavioural outcomes continues to be debated in the literature. This research investigated two models involving the linkages between service quality, satisfaction, perceived value, repurchase intention and willingness to...

Persistent link: https://www.econbiz.de/10009484485

Integrated communication in the client-bank relationship

Bena, Irina - In: Management & Marketing 1 (2006) 4

In a time of globalization and ongoing evolution towards the new economy, the Romanian banking sector is obligated to … of banking services. The present paper focuses on the way banks communicate to retail clients information regarding the …

Persistent link: https://www.econbiz.de/10005030154

The effect of customer experience, customer satisfaction and word of mouth intention on customer loyalty : the moderating role of consumer demographics

Manyanga, Wilbert; Makanyeza, Charles; Muranda, Zororo - In: Cogent business & management 9 (2022) 1, pp. 1-20

in the banking sector. This study examines the moderators of the effect of customer experience, satisfaction and word …

Persistent link: https://www.econbiz.de/10014429818

Reputation of banks in Slovenia

Završnik, Bruno; Jerman, Damjana - In: Analele ştiinţifice ale Univerşităţii Alexandru … 59 (2012) 2, pp. 219-230

Persistent link: https://www.econbiz.de/10010228099

Aiming for a perceived partnership in relationship lending : a viable tool for differentiation in financial services?

Lundahl, Nicolaus; Silver, Lars - In: International journal of management & enterprise … 12 (2012) 4/5/6, pp. 277-295

Persistent link: https://www.econbiz.de/10010394170

An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches

Nhu Ty Nguyen; Tran Thanh Tuyen; Wang, Chia Nan - In: International journal of economics and finance 6 (2014) 5, pp. 170-181

Persistent link: https://www.econbiz.de/10010363486

On the potential for Twitter to add value in retail bank relationships

Murray, Lisa; Durkin, Mark; Worthington, Steve; Clark, … - In: Journal of financial services marketing : JFSM 19 (2014) 4, pp. 277-290

Persistent link: https://www.econbiz.de/10010497731

Elements of a talent strategy for effective relationship building : a study among bank sales and service providers

Vella, Josepha; Caruana, Albert; Pitt, Leyland F. - In: Journal of financial services marketing : JFSM 19 (2014) 2, pp. 118-131

Persistent link: https://www.econbiz.de/10010497774