Burnout is an ever present part of the XXI. century. It is investigated predominantly in professions where communication and interaction with others are basic necessities. According to literature data, those of human services, - e.g. health-care, education … - are of greatest danger. However,...

The psychosomatic consequences of emotional labour are numerous. However, the most often debated one is burnout. Employers, through enforcing emotional norms onto employees expose their employees to emotional exhaustion, and in the long run depersonalization. Nevertheless, not all levels of...