Descendents of the original model based on democracy, transparency and closeness to the client as an associate member and co-owner, cooperative banks contribute to stability and competitiveness of the economic and financial system. This role was stressed by all financial analysts who believe...

In this study, the authors intends to approach the concept of quality management at credit institutions as consisting of placing the client in the centre of the units activity and the suborordination of all activities to the imperative to fully satisfy him. These are also presented the...