The tourism industry has known a sustained growth in recent decades, this sector taking advantage of the capacity to generate added value regardless of the type of capital input. The impact of tourism on the economy is indisputable, but the efficiency and the competitiveness provide a...

Originally developed to improve the quality and production efficiency, Lean Six Sigma is now widely adopted in other non-manufacturing sectors such as financial, trade, services, etc. The methodology known as Lean Six Sigma combines the Six Sigma techniques, - which allow companies to reduce...

Originally developed to improve the quality and production efficiency, Lean Six Sigma is now widely adopted in other non-manufacturing sectors such as financial, trade, services, etc. The methodology known as Lean Six Sigma combines the Six Sigma techniques, - which allow companies to reduce...