García-Arca, Jesús; Prado-Prado, J. Carlos; … - In: Journal of Industrial Engineering and Management (JIEM) 11 (2018) 2, pp. 196-206
Purpose: To identify the main drivers that facilitate the successful deployment of a participation program aimed at improving competitiveness, as a prior step to analyze and discuss the implementation of these drivers in three services companies. Design/methodology/approach: The selection of the...
