In a context of globalization and permanent change, we present a process for the administration and the management of human resource in the field of the organization of the hotel environment. The classic systems used for the optimal selection of personnel among the proposed candidates are often...

The aim of this work is to find what services could be offered through hotel establishments to determined collectives of customers. In order to do this, we have studied the current situation with the report of hotels established by official category from one to five stars for the last five years...

The index of maximum and minimum level is a very useful technique, especially for decision making, which uses the Hamming distance and the adequacy coefficient in the same problem. In this paper, we suggest a generalization by using generalized and quasi-arithmetic means. As a result, we will...