Mwiya, Bruce; Siachinji, Beenzu; Bwalya, Justice; … - In: Cogent Business & Management 6 (2019), pp. 1-19
While a plethora of studies examines the relationships amongst university education service quality, customer satisfaction and loyalty, there is hardly any focus in the literature on study mode differences. Further, many developing country contexts such as Zambia are under-researched, limiting...
