Performance is an issue today in production management. Thus, every decision-maker within the production management system must make his own decisions in relation to local objectives which must be defined and valued consistently within the global objectives of the system. Based on this...

While performance management forms an integral part of the concept of supply chain management, designing a consistent and powerful performance measurement system (PMS) at the level of an enterprise network is still proving very problematic. In this paper, a business process oriented approach is...