For any business activity, it is essential to identify the required performance measures which have strategic implications. The Balanced Scorecard (BSC) is a very useful performance measurement system. But there is no distinction made with regard to the importance provided to the perspectives...

In today's competitive situation, with service industries sprouting at an incredible rate, managing service performance becomes an essential strategy for success and survival. The automotive service industry is one such industry where managing service performance becomes essential for successful...

For any business activity, it is essential to identify the required performance measures which have strategic implications. The Balanced Scorecard (BSC) is a very useful performance measurement system. But there is no distinction made with regard to the importance provided to the perspectives...

In today's competitive situation, with service industries sprouting at an incredible rate, managing service performance becomes an essential strategy for success and survival. The automotive service industry is one such industry where managing service performance becomes essential for successful...