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Emotional labor threatens decent work : a proposal to eradicate emotional display rules
Grandey, Alicia; Rupp, Deborah E.; Brice, William N. - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 6, pp. 770-785
Persistent link: https://www.econbiz.de/10011448367
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Customer injustice and employee performance : roles of emotional exhaustion, surface acting, and emotional demands-abilities fit
Lavelle, James J.; Rupp, Deborah E.; Herda, David N.; … - In: Journal of management 47 (2021) 3, pp. 654-682
Persistent link: https://www.econbiz.de/10012485760
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Customer injustice and service employees' customer-oriented citizenship behavior : a social exchange perspective
Lavelle, James J.; Rupp, Deborah E.; Herda, David N.; … - In: Journal of organizational behavior : OB ; the … 44 (2023) 3, pp. 421-440
Persistent link: https://www.econbiz.de/10014280134
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Why have we not detected gender differences in organizational justice perceptions?! : an evidenced-based argument for increasing inclusivity within justice research
Strah, Nicole; Rupp, Deborah E.; Shao, Ruodan; King, Eden B. - In: Journal of organizational behavior : OB ; the … 45 (2024) 7, pp. 1117-1146
Persistent link: https://www.econbiz.de/10015108300