Two recent papers on managing new product diffusion decisions under production constraints reach somewhat contradictory conclusions. Ho et al. (Ho, T.-H., S. Savin, C. Terwiesch. 2002. Managing demand and sales dynamics in new product diffusion under supply constraint. <i>Management Sci.</i> <b>48</b>(2)...

We consider the interrelated problems of (1) quoting a due date to each customer arriving to a production system modeled as a single-server queue and (2) sequencing customer orders once they are in the system. We allow several different classes of customers, each with different preferences for...