Given the current business environment profoundly marked by the globalization phenomenon and the free movement of goods, organizations must create a management framework to quickly adapt their products and services to the increasingly diverse requirements of consumers. In this context...

The medical services organizations activate in a specific featured environment, extremely sensitive, dynamic and most of the times unpredictable. In order to develop their activity at a high qualitative level, medical units must possess the ability of accepting the changes that might occur, of...