Service organisations still struggle with the adoption of a road to excellence. Evidence exists that processes and systems in service organisations are not always as advanced as in manufacturing organisations. Adding a quality smile to the face of the service provider will not solve the problems...

The aim of the research reported in this paper is to assess the relative value of the 2000 version of the ISO 9000 series of quality management system standards in comparison to the 1994 version. 773 organisations in the Netherlands which have all been certified to the ISO 9000 standard were...

This present study analyses a stringent and current problem of the economy which resides from the measurements of the proportion of production which lead to the growth of the amount of waste resulted from production and influence its efficiency. The first part of the study tries to point out the...

concepts are the basic units of theory development and the building blocks of social research, this is because without well-developed conceptual definitions for the research terms, it is impossible to develop a coherent theory, moreover, it is impossible to develop a valid measure of a concept...

The quality issue is not only a matter of developing and implementing a quality system. It mandatory this system to function precisely on a long term basis. The evaluation of quality impact as a consequence of its improvement is a scary thing the quality specialists prefer to be apart due to its...

In a developing economy, the fastest and the cheapest solution for any firm which needs the growth of profitability using minimum costs seems to be an intelligent enforcement of production and sales solutions. Just In Time production seems to be a perfect choice for this. It has always had good...

Quality management is a management domain very discussed and disputed nowadays and this is the first sign it is a very modern, needed and present concept in theory and practice. Some are seeing it as a solution to prepare things in the way they are needed, and the instrument which might...

[ES] El presente estudio sintetiza las contribuciones realizadas en la investigación sobre la calidad y su relación con los resultados. La revisión se lleva a cabo considerando la variada casuística que se ha utilizado en el diseño de los trabajos analizados, desde distintas medidas para...

During the last years, ergonomics became one of the reference domains in the managerial theory and practice. Ergonomics is a major component of the human resources management and also, it is an important factor of performances. Ergonomics is the link between efficiency, effectiveness, security...

More than ever customer satisfaction has become a key factor for all industry and business enterprises. The article explains about the customers satisfaction esspecialy in the textile industry. First part presents the concept of customer satisfaction and its place in current management models...