Dynamic market conditions and changes in customer demand are the major reasons why companies adapt the concepts behind service-orientation. Service-orientation on the business level enables organisations to expose and offer certain operations as business services to their business partners to...

The phenomenon of organizations offering service bundles can typically be observed in dynamic markets with heterogeneous customer demand. Available literature broaching the issue of service bundling covers strategic considerations for organizations related to their respective market position as...

Governments around the world are facing the challenge of responding to increased expectations by their customers with regard to public service delivery. Citizens, for example, expect governments to provide better and more efficient electronic services on the Web in an integrated way. Online...