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The MINDS method : integrating management and interaction design perspectives for service design
Teixeira, Jorge Grenha; Patrício, Lia; Huang, Ko-Hsun; … - In: Journal of service research : JSR 20 (2017) 3, pp. 240-258
Persistent link: https://www.econbiz.de/10011736757
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Upframing service design and innovation for research impact
Patrício, Lia; Gustafsson, Anders; Fisk, Raymond P. - In: Journal of service research : JSR 21 (2018) 1, pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
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Service research priorities in a rapidly changing context
Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
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Theories, constructs, and methodologies to study COVID-19 in the service industries
Cambra-Fierro, Jesús; Gao, Lily; Melero-Polo, Iguácel; … - In: The service industries journal 42 (2022) 7/8, pp. 551-582
Persistent link: https://www.econbiz.de/10013362134
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The global refugee crisis : how can transformative service researchers help?
Alkire, Linda; Fisk, Raymond P. - In: The service industries journal 39 (2019) 9/10, pp. 684-700
Persistent link: https://www.econbiz.de/10012204778