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The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik; Yi, Youjae - In: Psychology & marketing 35 (2018) 6, pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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Assessment of six alternative models of service quality
Park, Sang-June; Yi, Youjae; Lee, Yeong-Ran - In: Total quality management & business excellence 34 (2023) 3, pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
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Measuring service quality based on consumers' evaluation of services in competitive markets
Park, Sang-June; Yi, Youjae - In: Total quality management & business excellence 35 (2024) 15/16, pp. 1900-1913
Persistent link: https://www.econbiz.de/10015178460
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Heterogeneous dimensions of SERVQUAL
Park, Sang-June; Yi, Youjae; Lee, Yeong-Ran - In: Total quality management & business excellence 32 (2021) 1, pp. 92-118
Persistent link: https://www.econbiz.de/10012423576
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Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June; Yi, Youjae - In: Total quality management & business excellence 33 (2022) 15, pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
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Multiplicative versus additive models in measuring service quality
Park, Sang-June; Yi, Youjae; Lee, Yeong-Ran - In: Total quality management & business excellence 34 (2023) 15/16, pp. 2105-2123
Persistent link: https://www.econbiz.de/10014443893