Ismail, Rahmah; Abidin, Syahida Zainal - In: Business and Economic Horizons (BEH) 2 (2010) 2, pp. 25-36
Malaysia has to address the challenges of globalization to become a developed nation by year 2020. Changing economy to one that is based on knowledge-economy and enhanced importance of the service sector needs a competitive workforce with high performance and capability. This article analyses...
