This paper examines empirically the role of business intelligence (BI) in customer relationship management (CRM). Drawing on relevant literature on BI and CRM, the research model for the current investigation proposes that BI approaches of an organisation and its competition influence...

This paper explores user views of the current e-learning practices in an organisational setting. Eighty employees of Korean Air, who were enrolled in an e-learning course, participated in the study on a voluntary basis. Data on employees' perceptions of importance and satisfaction with their...

This paper reports the results of a survey of the adoption of knowledge management (KM) in the public administration organisations in Bosnia and Herzegovina (BiH). The results indicate that these organisations have a good understanding of the value of their knowledge assets, that they are in the...