Quality is a component of organisational culture that is expressed by positioning, competition, cooperation and satisfaction. The industry of tourism and hospitality can become a driving force for the Romanian economy through the level of services quality. Together with the practical experience...

Currently, when surpassing the economic crisis is being prefigured, tourism has an important role in economy. This role must draw the governors’ attention on tourism in order to create a favourable environment for development. The development of tourism in the immediate period following the...