The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...

This Minibook is a brief guide for Green Belt during a Lean Six Sigma project management or for Kaizen Leader during a process improvement activity. Through both its theoretical concepts and practical examples it is a pocket book for a quick consultancy. Authors idea comes from companies needs...

Cover -- Half Title -- Endorsement Page -- Title Page -- Copyright Page -- Table of Contents -- Acknowledgments -- About the Author -- Introduction -- Section I The Lean HR Manifesto -- Chapter 1 What Is Lean HR? -- What Is Possible with a Lean Transformation? -- What Is True Today About the...

The changing demands and challenging landscape of today's global economy have reshaped sectors of the economy and transform organizations. This transformation welcomes industries to develop its business acumen, invest in business process improvement and re-engineer its processes design and...

Utilize a set of practical guidelines to help your Agile organization elevate software design quality as an important business driver to achieve customer satisfaction and, ultimately, higher revenue for your company. This is the first book to focus on a holistic quality view-what it is and how...

Die öffentlichen Verwaltungen in Deutschland stehen vor großen Herausforderungen. Vor allem die Bürger erwarten ein kundenorientiertes Verhalten und effizientes Management. Aber auch die Mitarbeiter stellen steigende Anforderungen an ihre Arbeitswelt, wie Einbeziehung in Entscheidungen oder...