A recent study found that supply-chain problems cost companies between 9 and 20 percent of their value over a six-month period (T.J. Becker, 2000). The problems range from part shortages to poorly utilized plant capacity. When you place this in the context of the overall business-to-business...

This paper reports the results of a study carried out to assess the benefits, impediments and major critical success factors in adopting business to consumer e-business solutions. A case study method of investigation was used, and the experiences of six online companies and two bricks and mortar...

Internet has provided a freeway to organizations from traditional business model to e-commerce to market, advertize, and commerce around the globe. The increasing Internet penetration rates have transformed the e-commerce business model to digital business model, also called eBusiness. It is...

In dynamic decision environments such as direct sales, customer support, and electronically mediated bargaining, decision makers execute sequences of interdependent decisions under time pressure. Past decision support systems have focused on substituting for decision makers' cognitive deficits...

This thesis identifies and examines evidence of e-commerce in three large businesses (Woolworths, Momentum and Santam) focusing on their Internet branding strategies, the impact of management actions and how those actions contribute to e-commerce success. Case study was used to assemble evidence...

Radio Frequency Identification (RFID) technology has received considerable attention from practitioners, driven by mandates from major retailers and the United States Department of Defense. RFID technology promises numerous benefits in the supply chain, such as increased visibility, security and...

The extent to which service quality is linked to satisfaction, value and behavioural outcomes continues to be debated in the literature. This research investigated two models involving the linkages between service quality, satisfaction, perceived value, repurchase intention and willingness to...

This paper makes a detailed comparison of two major financial services in Singapore: life insurance and stockbrokerage. Relationships of perceptions and expectations of service quality, mean service adequacy (MSA) and mean service superiority (MSS) with service satisfaction and loyalty are...

This research conducted case studies to define the benefits, costs, and risks employed with the use of E-business in supply chain management. The case studies further explored the relationship with customers and suppliers in the supply chain based on adopting E-business initiatives. Open-ended,...

Concepts, frameworks, tools, techniques, and processes that assist management in its interaction with and direction of computer-based information systems today. Discusses the impact of the Internet, changes in the IT industry, and changes in other industries as a result of IT. Also notes the...