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Design science : a case study in information systems re-engineering
Valverde, Raul; Toleman, Mark; Cater-Steel, Aileen - 2010
Persistent link: https://www.econbiz.de/10003902185
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Measuring IT service management performance : a model development
Gacenga, Francis; Cater-Steel, Aileen; Toleman, Mark; … - In: Measuring organization information systems success : …, (pp. 102-119). 2012
Persistent link: https://www.econbiz.de/10009626963
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Education for IT service management standards
Cater-Steel, Aileen; Toleman, Mark - In: Selected readings on information technology management …, (pp. 293-306). 2009
Persistent link: https://www.econbiz.de/10003759410
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IT service personnel : changing the culture from technology to service
Cater-Steel, Aileen - In: Information systems and new applications in the service …, (pp. 183-192). 2011
Persistent link: https://www.econbiz.de/10009124084
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The role of government in e-business adoption
Roberts, Barbara; Toleman, Mark - In: Selected readings on information technology and …, (pp. 16-32). 2009
Persistent link: https://www.econbiz.de/10003759503
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Managing knowledge and learning for process improvement : a software-mediated process assessment approach for IT service management
Shrestha, Anup; Kong, Eric; Cater-Steel, Aileen - In: The Palgrave handbook of knowledge management, (pp. 621-641). 2018
Persistent link: https://www.econbiz.de/10011888231
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A model to measure e-learning systems success
Alsabawy, Ahmed Younis; Cater-Steel, Aileen; Soar, Jeffrey - In: Measuring organization information systems success : …, (pp. 293-317). 2012
Persistent link: https://www.econbiz.de/10009626838