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Fitting new brand principles : first encounter at bank branches
Raich, Margit; Crepaz, Marc-Philipp - In: The journal of brand management : an international journal 16 (2008/09) 7, pp. 480-491
Persistent link: https://www.econbiz.de/10003859010
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The call centre and its many players
Winiecki, Donald J. - In: Organization : the critical journal of organization, … 16 (2009) 5, pp. 705-731
Persistent link: https://www.econbiz.de/10003885480
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Living the brand at Airtours Holidays : making the connection between brand, culture and employee satisfaction
Bungay Stanier, Michael - 2009
Persistent link: https://www.econbiz.de/10003785206
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Auditors' perceptions of time budget pressure, premature sign offs and under-reporting of chargeable time: evidence from a developing country
Soobaroyen, Teerooven; Chengabroyan, Chelven - In: International journal of auditing : IJA 10 (2006) 3, pp. 201-218
Persistent link: https://www.econbiz.de/10003444178
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Serviceorientierung in Organisationen ohne Marktorientierung
Halfar, Bernd - In: Serviceorientierung im Unternehmen : Forum …, (pp. 489-509). 2010
Persistent link: https://www.econbiz.de/10003943304
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QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars; Masoudi, Ali; Cudney, Elizabeth A. - In: Quality management journal : QMJ 17 (2010) 1, pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
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The implementation of a quality management system based on the Q tourist quality standard : the case of hotel sector
Viada-Stenger, M. Clara; Balbastre-Benavent, Francisco; … - In: Service business : an international journal 4 (2010) 3/4, pp. 177-196
Persistent link: https://www.econbiz.de/10008746904
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Service quality measurement and its implications : a case study of Vishal Mega Mart
Singh, Harvinder; Chadha, S. K.; Rishi, Bikramjit - In: International journal of services and standards 6 (2010) 2, pp. 150-169
Persistent link: https://www.econbiz.de/10008757353
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Managing service quality: the managers' orientations and their consequences : case study evidence of current practice
Soltani, Ebrahim; Liao, Ying Ying; Singh, Abhilasha; … - In: Total quality management & business excellence : an … 21 (2010) 5/6, pp. 673-685
Persistent link: https://www.econbiz.de/10003995859
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Quantitative models for service quality strategy implementation
Su, Ying; Peng, Jie; Jin, Zhanming - In: International journal of services technology and management 14 (2010) 2/3, pp. 163-187
Persistent link: https://www.econbiz.de/10003997669