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Justice, dissatisfaction, and public confidence in the e-governance

Cho, Yoon Cheong - 2014

administration. However, the relationship of perceived fairness, or justice, to dissatisfaction with electronic adoption in e …, dissatisfaction, willingness to complain, satisfaction with complaint handling, and public confidence in the context of e … justice, were positively associated with dissatisfaction, and the effects of interactional justice were stronger than those of …

Persistent link: https://www.econbiz.de/10012182241

Body dissatisfaction and anxiety: gender asymmetries

Cantera, Luciana; Miles Touya, Daniel; Rossi, Máximo - 2020

Persistent link: https://www.econbiz.de/10012631362

Development of a causal alumni loyalty model : cross-cultural and cross-gender investigations

Iskhakova, Lilia - 2020

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Customer Loyalty on Internet Protocol Television (IPTV) in Thailand

Srinuan, Chalita; Srinuan, Pratompong - 2015

This study aims to investigate the customer loyalty on Internet Protocol Television (IPTV) in Thailand. Data were collected from the accidental sampling which consists of 400 IPTV customers in Bangkok through the self-administered questionnaire in 2014. Descriptive statistics, including...

Persistent link: https://www.econbiz.de/10011526290

Steering in online markets : the role of platform incentives and credibility

Barach, Moshe A.; Golden, Joseph M.; Horton, John J. - 2019

Persistent link: https://www.econbiz.de/10012036253

The causal effect of service satisfaction on customer loyalty

Huang, Guofang; Sudhir, K. - 2019

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Circulation of loyalty : relationships between mobile messenger service and offline flagship store : [The 22nd Biennial Conference of the International Telecommunications Society]

Kim, Junghwan; Choi, Mideum; Hwang, ShinYoung - 2018

LINE, the global mobile messenger service provider, has been extending its online business to the offline platform. Among many services, LINE FRIENDS, which manages the character business of LINE, launched an offline flagship store in Korea, Japan, and Southeast Asia (LINE FRIENDS, 2018.01.25)....

Persistent link: https://www.econbiz.de/10012012548

Mobile applications from a value-in-use perspective and their impact on retailing

Beeck, Ines - 2018

Persistent link: https://www.econbiz.de/10012124601

In pursuit of enhanced customer retention management : review, key issues, and future directions

Ascarza, Eva; Neslin, Scott A.; Netzer, Oded; Anderson, … - 2017

In today's turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge – with a particular focus on predicting customer churn. However, several other...

Persistent link: https://www.econbiz.de/10011756788

Brand loyalty and generic competition

Wan, Yunyun - 2016

Persistent link: https://www.econbiz.de/10011554223