Die im Rahmen des Projektes Qualitätssicherung dokumentierte Tagung beinhaltet neben den Gruß- und Eröffnungsworten folgende Einzelbeiträge: Klemkow, Hans-Rainer: Was erwarten Ingenieure von der Evaluation? - ERFAHRUNGSBERICHTE. Was hat sich an der Evaluation bewährt? Was würde man heute...

This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one of the world’s most leading mobile service markets with...

This paper examines the causal effect of volume on outcome on the example of patients with a hip fracture. We use an instrumental variable approach and consider both the practice-makes-perfect and selective-referral hypothesis as well as unobserved patient heterogeneity. Our results indicate...