Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Operations management : a fiel...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Theorie
16
Theory
16
Operations Management
13
Business process management
12
Prozessmanagement
12
Lieferkette
9
Supply chain
9
USA
9
Deregulation
8
Dienstleistungssektor
8
Service industry
8
Supply Chain Management
8
United States
8
Deregulierung
7
Electric power industry
7
Elektrizitätswirtschaft
7
Production management
7
Customer satisfaction
6
Dienstleistungsmanagement
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
Service management
6
Service quality
6
Management
5
Produktionswirtschaft
5
Beziehungsmarketing
4
Dienstleistung
4
Organisationsentwicklung
4
Relationship marketing
4
Services
4
Aktienmarkt
3
Customer service
3
Dienstleistungsmarketing
3
Electricity policy
3
Electricity price
3
Elektrizitätspolitik
3
Kundenservice
3
Privatization
3
Produktgestaltung
3
Produktionsorganisation
3
more ...
less ...
Online availability
All
Free
15
Undetermined
12
Type of publication
All
Article
53
Book / Working Paper
47
Type of publication (narrower categories)
All
Article in journal
14
Aufsatz in Zeitschrift
14
Lehrbuch
11
Textbook
10
Aufsatz im Buch
4
Book section
4
Aufsatzsammlung
2
Collection of articles of several authors
2
Sammelwerk
2
Accompanied by computer file
1
CD-ROM, DVD
1
Elektronischer Datenträger als Beilage
1
Glossar enthalten
1
Glossary included
1
Guidebook
1
Ratgeber
1
research-article
1
viewpoint
1
more ...
less ...
Language
All
English
65
Undetermined
34
German
1
Author
All
Chase, Richard B.
75
Prentis, Eric L.
24
Aquilano, Nicholas J.
18
Jacobs, F. Robert
18
Dasu, Sriram
10
Tansik, David A.
5
Bowen, David E.
4
Davis, Mark M.
4
Roth, Aleda V.
3
Stewart, Douglas M.
3
Voss, Chris
3
Apte, Uday M.
2
Cook, Lori S.
2
Cummings, Thomas G.
2
Heskett, James L.
2
Kellogg, Deborah L.
2
Robertson, Thomas S.
2
Sampson, Scott E.
2
Soteriou, Andreas C.
2
Stewart, Doug M.
2
Zhang, Alex
2
Andy Neely, Professor
1
B. Chase, Richard
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David Earl
1
Brown, Stephen Walter
1
Demirkan, Haluk
1
Edvardsson, Bo
1
Fisk, Raymond P.
1
Grönroos, Christian
1
Igoni, Sunday E.
1
Irene C.L. Ng, Professor
1
Lünemann, Ulrich F.
1
Parasuraman, A.
1
Rajagopalan, S.
1
Rajkumar Roy, Professor
1
Reimann, Martin
1
Rust, Roland T.
1
more ...
less ...
Institution
All
MacGraw-Hill Book Co. <New York, NY>
1
Published in...
All
Production and operations management : an international journal of the Production and Operations Management Society
5
International Journal of Energy Economics and Policy : IJEEP
4
California management review
3
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
3
Management Science
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
The McGraw-Hill/Irwin series / Operations and decision sciences
3
Harvard-Business-Manager : das Wissen der Besten
2
International Journal of Energy Economics and Policy
2
Journal of Service Management
2
Journal of service management
2
Decision Sciences 1989
1
Decision line
1
Handbook of service science ; [Vol. 1]
1
Harvard business review : HBR
1
International Journal of Operations & Production Management
1
International Journal of Production Economics
1
International journal of economics and finance
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Irwin series in quantitatives analysis for business
1
Irwin/McGraw-Hill series in operations and decision sciences
1
Journal of contemporary business
1
Journal of operations management
1
Journal of service research : JSR
1
MIT sloan management review
1
MSU business topics
1
Managing service quality : MSQ ; an international journal
1
Manufacturing & Service Operations Management
1
Marketing management and the Indian economy
1
McGraw-Hill/Irwin series : Operations and decision sciences
1
Operations and decision sciences
1
Operations management ; Vol. 1
1
Operations research
1
Operations research, Management science : OR MS ; the international literature digest
1
Production and inventory management : journal of the American Production and Inventory Control Society, APICS
1
Research handbook on services management
1
Review of Business and Finance Studies
1
Review of business & finance studies : RBFS
1
Service science, management and engineering : education for the 21st Century
1
Service science: research and innovations in the service economy
1
more ...
less ...
Source
All
ECONIS (ZBW)
58
OLC EcoSci
16
USB Cologne (EcoSocSci)
15
RePEc
8
Other ZBW resources
3
Showing
81
-
90
of
100
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
81
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
82
Designing the soft side of customer service
Dasu, Sriram
;
Chase, Richard B.
- In:
MIT sloan management review
52
(
2010/11
)
1
,
pp. 33-39
Persistent link: https://www.econbiz.de/10008859295
Saved in:
83
A history of research in service operations: what's the big idea?
Chase, Richard B.
;
Apte, Uday M.
- In:
Journal of operations management
25
(
2007
)
2
,
pp. 375-386
Persistent link: https://www.econbiz.de/10003443472
Saved in:
84
Psychology of the experience . the missing link in service science
Chase, Richard B.
;
Dasu, Sriram
- In:
Service science, management and engineering : education …
,
(pp. 35-40)
.
2008
Persistent link: https://www.econbiz.de/10003827557
Saved in:
85
Operations and supply management : the core
Jacobs, F. Robert
;
Chase, Richard B.
-
2010
-
2nd ed
Persistent link: https://www.econbiz.de/10003866221
Saved in:
86
Operations management for competitive advantage
Chase, Richard B.
;
Jacobs, F. Robert
;
Aquilano, Nicholas J.
-
2005
-
11. ed., internat. ed
Persistent link: https://www.econbiz.de/10002865570
Saved in:
87
Operations and supply management
Jacobs, F. Robert
;
Chase, Richard B.
;
Aquilano, Nicholas J.
-
2009
-
Twelfth edition, international student edition
Persistent link: https://www.econbiz.de/10003565002
Saved in:
88
The customer contact model for organisation design
Chase, Richard B.
;
Tansik, David A.
- In:
Management science : journal of the Institute for …
29
(
1983
)
9
,
pp. 1037-1050
Persistent link: https://www.econbiz.de/10003512922
Saved in:
89
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation
Voss, Chris
;
Roth, Aleda V.
;
Chase, Richard B.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 247-266
Persistent link: https://www.econbiz.de/10003737949
Saved in:
90
Uncertainty avoidance as a moderator of the relationship between perceived service quality and customer satisfaction
Reimann, Martin
;
Lünemann, Ulrich F.
;
Chase, Richard B.
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10003750015
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
