Praise for the First Edition This book is refreshing to read since it takes an important topic... and presents it in a clear and concise manner by using examples that include visual presentations of the problem, solution methods, and results along with an explanation of the mathematical and...

Intro -- Service Science -- CONTENTS -- List of Figures -- List of Tables -- Preface -- Acknowledgments -- 1 WHY STUDY SERVICES? -- 1.1 What Are Services? -- 1.2 Services as a Percent of the Economy -- 1.3 Public versus Private Service Delivery -- 1.4 Why Model Services? -- 1.5 Key Service...