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This paper explores consequences of consumer education on prices and welfare in retail financial markets when some consumers are naive about shrouded add-on prices and firms try to exploit it. Allowing for different information and pricing strategies we show that education is unlikely to push...
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offers especially when many consumers prefer comparable offers. This occurs after initial periods with strong competition and … leads to lower welfare for all consumers. In treatments where firms cannot monitor the competition, firms end up having to …
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