Although advanced economies are increasingly dominated by services, relatively little is known about whether and how services innovate. Instead, our understanding of innovation and innovation processes has been very largely derived from studies of manufacturing, and the production of...

This paper reports on a survey of information technology (IT) research and development (R&D) in the UK, representing around two-thirds of the total population of IT R&D employees in the UK private and public sectors. The firm-level survey identified that the UK is particularly strong in...

When an innovation is inspired by design, it transcends technology and utility. The design delights the user, seamlessly integrating the physical object, a service, and its use into something whole. A design-inspired innovation is so simple that it becomes an extension of the user. It creates...