We study a supply chain distribution system (comprising a supplier and multiple retailers) and investigate experimentally how the trading by retailers of digital claims (tokens) on the supplier's capacity affects supply-demand mismatches. Creating markets for such tokens relies on advances in...

Online retailers are divided over the optimal use of salvaging in their returns policies. Should firms have restrictive returns policies yet unconstrained use of secondary markets for salvaging, thereby risking oversupply and low salvage values? Or should firms have lenient returns policies...

We develop a forecasting method for the manufacturer and online seller of a product collection that changes periodically and radically. The firm, an industry leader in technology and quality, has experienced double-digit annual sales growth. In seeking to minimize supply-demand mismatch costs...