Purpose – To highlight the planning, design and delivery of e‐learning at Xerox Europe. Design/methodology/approach – The article presents the views of Ian Sellers, manager of Xerox Education support services. Findings – Xerox has an ambitious target of providing 50 percent of training...

Purpose – To share the experiences of e‐learning pioneers with regard to the cultural change necessary for e‐learning to be successfully adopted in an organisation. Design/methodology/approach – Based on 29 research case studies. Findings – A cultural change needs to take place in...

Purpose – The purpose of this article is to highlight the importance of marketing an e‐learning provision in‐house in order that it should succeed. Design/methodology/approach – The study was based on 29 research case studies. Findings – E‐learning itself has a somewhat negative...

Purpose – To draw attention to what experience has shown are the “must consider” areas to be taken into account when considering an e‐learning intervention. Design/methodology/approach – Based on 29 research case studies. Findings – This article draws on the experiences of a number...

Purpose – The purpose of this paper is to consider whether the future for e‐learning is as bright as it has previously been heralded, or whether it is likely to fade into the background over time. Design/methodology/approach – The paper is based on 29 research case studies. Findings –...