With regard to the IT/ITES industry, globalisationand the rapid improvements in communications technologies, the decoupling of hardware from software opened a window of opportunity for countries rich in human capital such as India to becomeinvolved in the IT value chain. To this end, the Indian...

Purpose – This paper aims to describe the role of human resource management (HRM) in targets' coping with workplace bullying. Design/methodology/approach – The paper draws on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call...

Purpose – This paper seeks to describe bystander behaviour including bystander decisions, actions and outcomes, in the context of workplace bullying. Design/methodology/approach – The paper draws on a study rooted in van Manen's hermeneutic phenomenology conducted with agents who witnessed...

Purpose: The purpose of this paper is to report a study of bullying on online labour markets (OLMs), highlighting how abuse unfolds in digital workplaces and depicting the trajectory of target resilience. Design/methodology/approach: Adopting van Manen’s hermeneutic phenomenology, targets’...

Purpose: The purpose of this paper is to report a study of targets’ experiences of cyberbullying on online labour markets (OLMs). In addition to highlighting the link between targets’ coping and power and control, the paper compares conventional and digital workplaces....

The restructuring of organizations through downsizing is a significant phenomenon in the contemporary global business scenario. But academic research on the subject has focused limited attention on important stakeholder group, namely, the managers implementing the programmes. The article reports...

A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. These include reorienting self, balancing expectations,...

The presence of depersonalised bullying during organisational change, highlighted through empirical research on lay-off procedures in India's information technology sector, underscores the rhetoric of unitarist human resource management and reinforces the importance of union action and co-worker...

With the process of globalization becoming all pervasive, mobilization on the basis of class seems to not only recede but is also being replaced by ethnicity. It was thus decided to conduct a study to look into this phenomenon. The study was conducted in Mumbai: one unit from the traditional...