Purpose The purpose of this paper is to demonstrate a multi-dimensional second-order operationalization of strategic planning, to advance the understanding of this construct. Design/methodology/approach Data on the strategic planning construct were collected using survey questionnaire...

A problem in joint ventures between U.S. and Asian firms is that cultural differences impede the smooth resolution of conflicts between managers. In a survey of young managers in the U.S., China, Philippines, and India we find support for two hypotheses about cultural differences in conflict...

As the work environment is changing globally, newer trends of work and career mobility are emerging. ‘Return to school’ for the enhancement of career is considered as a means to career mobility. The present study explores what factors spur well-qualified married women professionals to take a...

With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer interactions. The present study examines the linkage between perceived...

Women’s career development in organizations is oftn different from that of men. Although competent women, like competent men aspire for top positions of leadership in organizations, such positions often elude them. This is because the dual role responsibility of women in the work and home...

An increasing number of Indian women are joining managerial ranks, yet very few studies have been carried out to empirically assess people’s attitudes towards women managers. This paper reports results of a study of attitudes towards women managers in banks. Data were collected from 65 female...

With an increasingly significant role being played by the voluntary sector in the country in addressing age-old problems of poverty, illiteracy and exploitation, there is a greater need to understand the processes of emergence and growth of organizations in this sector. A considerable number of...