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The customer contact approach to services : theoretical bases and practical extensions
Chase, Richard B. - 2003
Persistent link: https://www.econbiz.de/10001797858
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Management uses of work physiology
Chase, Richard B. - In: California management review 10 (1967) 2, pp. 91-94
Persistent link: https://www.econbiz.de/10001995463
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Production system termination : a framework for analysis and some suggestions for the P. C. manager
Chase, Richard B. - In: Production and inventory management : journal of the … 15 (1974) 4, pp. 12-18
Persistent link: https://www.econbiz.de/10001995474
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Strategic considerations in assembly-line selection
Chase, Richard B. - In: California management review 18 (1975) 1, pp. 17-23
Persistent link: https://www.econbiz.de/10001995485
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Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B. - 2010
Persistent link: https://www.econbiz.de/10003968677
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The customers contact approach to services: theoretical bases and practical extensions
Chase, Richard B. - In: Operations research 29 (1981) 4, pp. 698-706
Persistent link: https://www.econbiz.de/10003512934
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Operations and supply management : the core
Jacobs, F. Robert; Chase, Richard B. - 2013 - 3. ed.
Persistent link: https://www.econbiz.de/10009694833
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Customer contact in a digital world
Sampson, Scott E.; Chase, Richard B. - In: Journal of Service Management 31 (2020) 6, pp. 1061-1069
Purpose: The customer contact approach to service has been at the core of service theory since the 1970s. It suggests that the potential operating efficiency of a service is inversely related to the extent of customer contact with the provider's operations and that various service design issues...
Persistent link: https://www.econbiz.de/10012278752
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Fundamentals of operations management
Davis, Mark M.; Aquilano, Nicholas J.; Chase, Richard B. - 1999 - 3. ed., internat. ed.
Persistent link: https://www.econbiz.de/10004346260
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Production and operations management : manufacturing and services
Chase, Richard B.; Aquilano, Nicholas J.; Jacobs, F. Robert - 1998 - 8. ed., internat. ed.
Persistent link: https://www.econbiz.de/10004346262