Management information systems fail to support management because they are not flexible enough to keep pace with the unstructured nature of decision making processes. Observations made in four welfare management information systems suggest that computerization improves evocation--the means by...

This paper examines two interrelated questions: Knowledge utilization and organizational learning. Whereas most treatments o f these questions have in mind individuals, "decisionmakers," who are supposedly the learning agents, or the potential users of social science knowledge and information,...

Problem-solving behavior is normally depicted within a decision-making approach. The maze has been advanced as a suitable abstract model for most kinds of decision-making and problem-solving activity. Rather than relate to managers as decision-makers--as those who primarily explore mazes--my...