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What we need to know to develop strategies and tactics to improve service delivery
Fogli, Lawrence
- In:
Customer service delivery : research and best practices
,
(pp. 264-301)
.
2006
Persistent link: https://www.econbiz.de/10003336372
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The business value of employee selection
Cascio, Wayne F.
;
Fogli, Lawrence
- In:
Handbook of employee selection
,
(pp. 235-252)
.
2010
Persistent link: https://www.econbiz.de/10003971228
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Customer service delivery : research and best practices
Fogli, Lawrence
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2006
Persistent link: https://www.econbiz.de/10004858487
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