"Quality function deployment (QFD) is an effective tool to help organizations to become more competitive by designing their products and services to satisfy customers' requirements. This book is precise and direct and focuses on the key issues in building the House of Quality otherwise known as...

This book focuses on environmental planning and management. Environmental problems are not purely scientific; some of the major problems deal with poor management and the inability to involve people in environmental decision making process. The approach taken in this book is to review...