Icenogle, Marjorie L.; Gamble, John E.; Bryan, Norman B.; … - In: Advances in health care management : Vol. 2, (pp. 161-185). 2001
Competition in the managed care industry has intensified as the industry has reached maturity. The current competitive environment of the industry and an increasing industry-wide ephasis on cost containment have resulted in declining profits, lower levels of member satisfaction, and increasing...
