This article provides first‐hand, empirical data to demonstrate that during the Progressive period, mechanical engineers used labor unrest as a rhetorical device to increase public interest in management systems. This political strategy was necessary, given the objection of manufacturers to...

Purpose – This case illustrates the challenges that Pollo Campero, a Guatemalan fast food company, faces when expanding in the US market. The purpose of this paper is to stimulate a discussion about consumer segmentation, competitive strategy and the internationalization of emerging market...

In interview format, discusses Robert Waterman′s new book, Frontiers of Excellence . Discusses US productivity, competitiveness, employability, and self‐directed work.

Examines key competences required in US places of work and describes how these can be most effectively taught in the workplace and not the classroom. It is more efficient to train staff in the workplace. Describes vocational training programmes set up at Northern Tube, Pacific First Federal and...

Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can...