Personal problems of employees impair their productivity. These may be family, emotional, alcohol or other drugs, or just living problems. Employee assistance is an action‐oriented programme designed to recognise symptoms of problem employees before they become costly to the employee as well...

Statutory union recognition provisions operated in Britain for most of the last decade. More recently, there has been a renewed interest in them in the UK, leading to this review of experience in other countries to see if anything could be learnt from elsewhere. The position of the US and Canada...

Many 1980s western managers, stressed by global changes in resource costs, competitive pressures, and technological imperatives, strive to emulate Japanese management models and practices, such as Quality Circles (QCs). The implementation and cultural‐motivational barriers to an effective QC...

The Ford Motor Company is undergoing an evolutionary change in its corporate culture and operating procedures, hoping to transform itself into a twenty‐first century organisation capable of competing around the globe with other world‐class producers. Beset with simultaneous strategic,...