"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher.

Fundamental concepts and theories -- Development and design methodologies -- Tools and technologies -- Utilization and application -- Organizational and social implications -- Managerial impact -- Critical issues -- Emerging trends

"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher