In the world of quantum improvement, managing paradigm shifts has aroused unprecedented interest among academics and practitioners. Better and better ways of managing business processes are needed to create sustainable improvement. Excellence is the product of a complex mixture of strategic...

This study shows that Siemens has assiduously endeavored to achieve business excellence and enhance the company’s economic value, and has made considerable efforts to address the issue of sustainable development in various ways. However, the study has also found that much is said than done and...

Purpose – The purpose of this paper is to present and analyze a case study on the design of a system of sustainable development indicators for an electric utility. Design/methodology/approach – The case study is based on collaboration with an electric utility and consultation with external...

Purpose – The purpose of this paper is to evolve the Universal Business Excellence Model (UBEM) with the integration of common features of business excellence models (BEMs) with universal laws of nature to facilitate multi‐dimensional business growth. Design/methodology/approach – Business...

Purpose – The purpose of this paper is to explore the implications of stakeholder theory for organisational development and contribute to the knowledge of operational stakeholder management. Design/methodology/approach – The paper presents a case study in a micro‐enterprise where data have...

Purpose – The purpose of this paper is to present situational, goal, and implementation diagnostic questions to guide the early stages in the development of a corporate sustainability performance measurement system (SPMS). Design/methodology/approach – The paper highlights that measuring...

Purpose – This paper sets out to present a comparative study of the core values of 16 excellence models vis‐à‐vis human values enshrined in ancient religious philosophies and identified by social scientists as a spiritual way of working. Design/methodology/approach – Contemporary...

Purpose – The purpose of this paper is to investigate the trend and effect of environmentally friendly manufacturing on the financial performance of companies in the European automotive and pharmaceutical industries. Specific attention was given to resource utilization....

Purpose – There is a real need for longitudinal research into the factors that cause or contribute to sustainable high organisational performance. Especially in Asia there has not been much research into this topic. The goal of this study is to evaluate whether paying dedicated attention to...

Purpose – The purpose of this paper is to present an approach for guiding the evolution of a corporate sustainability performance measurement system (SPMS). Design/methodology/approach – A review of published literature highlights the need for further research on the evolution of corporate...