This paper describes the development of an operations management model and its implementation in a simulation mode in order to study the effects of alternative organizational designs and person/work assignment criteria on the utilization of the technological and human resources of a firm. The...

The management literature is replete with articles on total quality management, just‐in‐time manufacturing, strategic partnerships between customers and vendors, re‐engineering the company, flattening the organisation, teams that replace individual decision making and horizontal...